Summary/Objective
Assist the Supervisor on the overall performance of the staff, such as security agents, wheelchair agents, skycaps and porters. Making sure the operation have the necessary personnel to provide the services. Monitor services requested from the airlines.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Monitor the timely and satisfactory completion of work assignments in accordance with Company and Client policies and procedures.
- Review daily schedules and assign breaks when is needed.
- Have all the necessary information for the flights, arrival and departure times and services requested.
- Ensure all employees follow security procedures for each entity, such as TSA, CBP and any other airport entity where MGS operates.
- Follow up on client’s request (airlines and passengers).
- Report to the supervisor any issue related to the staff, such as tardiness, absenteeism, performance, conduct or work related accidents and incidents.
- Conducting of on-the-job training.
Make sure all the wheelchairs are account for and placed at the assigned location
